1. About Us
Putnik Travel is a brand of:
Global Travel GmbH
Hagenholzstrasse 81a
8050 Zurich
Switzerland
UID: CHE-105.463.230
Website: putnik.travel
Email: info@putnik.travel
Global Travel GmbH (“Putnik Travel”, “we”, “us”) is responsible for the processing of personal data through the website putnik.travel and in connection with the flight booking and ticketing services we provide.
Protecting your personal data is important to us. This Privacy Policy explains what personal data we collect, why we process it, with whom we may share it, and what rights you have in relation to your personal data.
We process personal data in accordance with applicable Swiss data protection laws, in particular the Swiss Federal Act on Data Protection (FADP). Where applicable, personal data is also processed in accordance with the European Union General Data Protection Regulation (GDPR).
2. Personal Data We Process
Depending on how you use our website and services, we may process the following categories of personal data:
- first and last name;
- gender and date of birth;
- contact details such as email address, telephone number and address;
- information required for your booking and travel;
- passport details or information from other travel documents where required for a particular booking or destination;
- flight, itinerary, booking and ticket information;
- information relating to travelling companions and other passengers included in a booking;
- information required for payment processing;
- communications with us and requests submitted to our customer service;
- technical information relating to the use of our website, such as IP address, device type, browser, date and time of access and cookie data.
If you make a booking on behalf of other passengers, you are responsible for providing them with the relevant information regarding the processing of their personal data and for ensuring that you are authorised to provide their personal data to us.
3. Why We Process Your Personal Data
We may process your personal data for the following purposes:
- searching for flights and displaying available offers;
- creating and managing bookings;
- issuing flight tickets;
- processing and confirming payments;
- communicating with you regarding your booking;
- informing you about flight changes, cancellations and other information relevant to your journey;
- providing customer support;
- handling complaints, refunds and other requests;
- preventing fraud and misuse;
- complying with accounting, tax and other legal obligations;
- maintaining the security and functionality of our website;
- analysing and improving our services where permitted by law;
- marketing and sending promotional communications where we have an appropriate legal basis or your consent.
We process personal data only to the extent necessary for the relevant purposes.
4. Flight Bookings and Ticket Purchases
In order to make a booking and issue a flight ticket, certain passenger information must be transferred to companies and systems involved in arranging and providing your journey.
Depending on the booking, recipients may include:
- airlines;
- global distribution and reservation systems (GDS/NDC and other booking systems);
- technology providers used for booking and ticket issuance;
- payment service providers and financial institutions;
- other travel service providers involved in the relevant booking;
- government, customs, border control, security and other competent authorities where disclosure is required by law or necessary for travel.
Without the processing and transfer of certain personal data, it may not be possible to make a booking or issue a flight ticket.
5. Payments
When you purchase a flight ticket through our website, certain information required to complete the transaction may be transferred to payment service providers, banks, card schemes or other institutions involved in processing the payment.
We process payment card information only to the extent necessary to complete the transaction and in accordance with the technical and security requirements applicable to payment services.
Your bank, card issuer or payment service provider may also process your personal data independently in accordance with its own privacy policy.
6. Contact and Customer Support
When you contact us by email, contact form, telephone or through other available communication channels, we process the information you provide in order to respond to your enquiry and provide the appropriate assistance.
Please do not provide personal data that is not necessary for us to handle your request.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Some cookies are necessary for the proper operation of our website, including flight searches, the booking process, security and maintaining user sessions.
Other categories of cookies, such as analytics or marketing cookies, are used in accordance with applicable laws and, where required, with your consent.
You can change your preferences regarding optional cookies through the cookie settings available on our website.
8. Analytics and Marketing
We may use third-party services to analyse the use of our website, measure the effectiveness of advertising and improve our services.
Such services may use cookies or similar technologies and process technical information about your device and your use of our website.
Where consent is required for the use of such technologies, they will only be activated after you have provided your consent through our cookie management system.
9. International Transfers of Personal Data
Travel and flight bookings are international services by their nature.
As a result, your personal data may be transferred to recipients in Switzerland, the European Economic Area and other countries, including countries where airlines, reservation systems, service providers or your travel destination are located.
Some of these countries may provide a different level of data protection from Switzerland.
Where required under applicable data protection laws, we implement appropriate safeguards for international transfers of personal data, such as recognised standard contractual clauses or other legally permitted mechanisms.
In certain circumstances, a transfer may be necessary for the performance of a travel contract, the fulfilment of your booking or compliance with a legal obligation.
10. Disclosure of Data to Public Authorities
For certain international flights, airlines and other parties involved in providing travel services may be legally required to provide passenger and booking information to competent public authorities.
This may include passport information, booking and flight details, as well as other information required by immigration, customs, border control or security authorities in the country of departure, transit or destination.
Such processing is subject to the laws of the relevant country and the circumstances of the particular journey.
11. How Long We Keep Your Personal Data
We retain personal data only for as long as necessary for the purposes for which it was collected or as required to comply with legal, accounting, tax and other obligations.
Information relating to bookings and business transactions may be retained for the applicable statutory retention periods.
When personal data is no longer required, we delete or anonymise it unless there is a legal obligation or another legitimate reason to retain it.
12. Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or unauthorised disclosure.
Communication between your device and our website is protected by appropriate encryption technologies where applicable.
However, no method of transmitting or storing information over the Internet can guarantee absolute security.
13. Your Rights
Depending on the applicable data protection laws, you may have the right to:
- request information about whether and what personal data we process about you;
- obtain a copy of your personal data;
- request correction of inaccurate or incomplete personal data;
- request deletion of personal data where there is no appropriate legal basis for its continued retention;
- request restriction of processing in certain circumstances;
- withdraw consent that you have previously provided;
- object to certain processing activities;
- request the disclosure or transfer of your personal data where provided for by law.
These rights may be restricted where the processing or retention of personal data is necessary to comply with legal obligations, perform a contract, protect the rights of other persons or for other reasons permitted by law.
To exercise your rights, please contact us at: info@putnik.travel
We may request appropriate proof of identity before processing your request in order to prevent the unauthorised disclosure of personal data.
14. Competent Data Protection Authority
If you believe that your personal data is being processed in violation of applicable data protection laws, you may contact the competent data protection authority.
At federal level in Switzerland, the competent authority is:
Federal Data Protection and Information Commissioner (FDPIC)
Switzerland
Information about the competent authority and the procedures available to exercise your rights can be found on the official FDPIC website.
Where the GDPR applies to a particular processing activity, you may also have the right to lodge a complaint with a competent data protection supervisory authority in the European Union.
15. External Service Providers
We may use specialised external service providers to operate our website and provide our services, including providers of hosting, IT infrastructure, email services, analytics, customer support, payment processing and reservation systems.
Such service providers may process personal data only to the extent necessary to provide the relevant service and in accordance with the contractual and legal obligations applicable to them.
16. External Links
Our website may contain links to third-party websites, including websites operated by airlines and other travel service providers.
We are not responsible for how these websites process personal data. We recommend reviewing their respective privacy policies before providing personal data to them.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, the technologies we use or applicable legal requirements.
The current version will always be available on our website at putnik.travel.
The date of the most recent update is shown at the beginning of this Privacy Policy.
18. Contact
If you have any questions about this Privacy Policy or the processing of your personal data, please contact us:
Global Travel GmbH
Putnik Travel
Hagenholzstrasse 81a
8050 Zurich
Switzerland
UID: CHE-105.463.230
Email: info@putnik.travel
Website: putnik.travel